1. Digital products
- Refunds may be granted if a product is materially not as described, corrupted, unusable, or duplicate-charged.
- If you have downloaded or accessed substantial content, refunds may be limited or denied except where required by law.
- Refund requests should be submitted within 14 days of purchase unless a longer period is required locally.
2. Services & custom work
For services, refunds depend on milestone completion and the agreement between buyer and seller. Disputes may be escalated through Hozaro support with evidence such as messages, deliverables, and order details.
3. Subscriptions
- Monthly subscriptions can be cancelled anytime; access continues until the end of the paid period.
- Annual plans are generally non-refundable after 14 days, except where required by law.
- Partial refunds for unused subscription time are at Hozaro's discretion.
4. Chargebacks
Contact support before initiating a chargeback. Unauthorized chargebacks may result in account suspension and recovery of associated fees.
5. How to request a refund
- Go to Dashboard → Purchases or Refunds and open a request for the order.
- Describe the issue and attach screenshots or files if relevant.
- Our team or the seller may respond within 3–7 business days.
You can also email support@hozaro.com.
6. Seller payouts
Approved refunds may reverse seller wallet credits or future payouts. Sellers must not encourage buyers to circumvent platform payment protections.